Privacy Policy

This website is operated by Dento World - Dr. Rachana Jain | Advanced Dental Care Centre ("DentoWorld", "we", "us"), a dental clinic at Shop No C-2, Titanium Business Park, Corporate Rd, near Underbridge, Makarba, Ahmedabad, Gujarat 380051, India. We decide how and why your personal data is handled on this website, and we are responsible for it.

We only receive what you choose to send us. That is usually:

• Your name, phone number and message when you tap "Book on WhatsApp", call us, or submit an appointment request on this site.
• The dental concern you describe — for example a toothache, a cleaning enquiry, or a treatment you are asking about.

Information about your dental health that you share once you become a patient is handled as part of your clinical record at the clinic, under the confidentiality obligations that apply to dental practice in India. This website policy covers the website; it does not replace the confidentiality of your treatment records.

Like most websites, ours records limited technical information when you visit: your approximate location (usually city level), device and browser type, the pages you view, how you arrived at the site, and how you interact with buttons such as "Call" and "WhatsApp". This is collected through cookies and similar technologies.

We are specific about this because you are entitled to know exactly who receives data about your visit:

• Google Analytics 4 — measures how the site is used, which pages are read, and which buttons are tapped. Provided by Google.
• Google Ads — when you arrive from a Google ad, an event is recorded so we can tell which ads lead to genuine enquiries. This is imported from Google Analytics.
• Meta Pixel — records the same enquiry signals so that our Facebook and Instagram advertising can be measured and targeted. Provided by Meta.

These tools load when you open the site. They tell us that an enquiry happened — they are not used to send your name, phone number, or anything you tell us about your dental health to Google or Meta.

You can limit them: use your browser's cookie controls or private browsing, install Google's Analytics opt-out add-on, and adjust your Meta ad preferences. Blocking them does not affect your ability to book or receive treatment.

Tapping a WhatsApp button opens WhatsApp with a pre-written message. Your conversation with us then takes place inside WhatsApp and is also subject to WhatsApp's own privacy terms. Calls to the clinic are handled by our reception team; we keep a record of the appointment, not a recording of the call.

We use what you send us to:

• respond to your enquiry and arrange, confirm, or reschedule an appointment;
• provide dental care and keep the records that care requires;
• answer questions about treatments, pricing, and offers;
• understand which of our advertisements and pages actually help patients find us, so we spend less on the ones that do not.

We do not sell your personal information, and we do not send marketing messages to people who have only asked a question, unless you have asked us to keep you updated.

We share personal information only where it is necessary: with the clinical and administrative team treating you; with service providers who run this website, our analytics, and our advertising measurement (named in section 4); and where we are required to by law, a court, or a regulator. Our website is hosted in a data centre operated by our hosting provider, and the analytics and advertising providers named above may process data outside India.

Enquiries that do not become appointments are kept only as long as needed to answer them. Patient records are kept for the period required of a dental practice in India and for as long as they may be needed for your continuing care. Analytics data is retained according to the settings of the platforms named in section 4.

Under India's Digital Personal Data Protection Act, 2023, you may ask us for a summary of the personal data we hold about you, ask us to correct or complete it, ask us to erase it where we are not required to keep it, withdraw a consent you previously gave, and nominate someone to exercise these rights on your behalf. You may also raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied.

To make any of these requests, contact us using the details in section 12. We may need to confirm your identity before acting, so that we do not disclose one person's information to another.

We treat children as patients, always with a parent or guardian involved. This website is not aimed at children, and we ask that enquiries about a child's treatment are made by a parent or guardian.

This site is served over an encrypted (HTTPS) connection and access to patient records is limited to the clinic team. No system is perfectly secure, so we ask that you do not send sensitive medical detail through the website form — bring it to your appointment instead.

If we change the tools we use or the way we handle information, we will update this page and the date shown at the top.

For any privacy question, correction, or request about your information, contact DentoWorld at +91 92748 99753, on WhatsApp, or in person at Shop No C-2, Titanium Business Park, Corporate Rd, near Underbridge, Makarba, Ahmedabad 380051. You can also reach us through our contact page.

Our Terms & Conditions explain the rules for using this website and our services.